Holborn Florist Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Holborn

At Holborn Florist, we take enormous pride in supplying only the freshest flowers to every customer. As your trusted local florist, serving households and businesses throughout Holborn and the surrounding areas, our reputation is built on delivering floral excellence every time. We guarantee all our flowers arrive at their freshest and are designed to last well within the expected freshness window set for each bouquet or arrangement.

Damaged-on-Arrival Flowers

We aim to ensure that every flower delivery brings joy, not disappointment. However, in the rare event your flowers arrive damaged or below our high standards, we have a clear and simple procedure in place. Please inspect your flowers upon arrival: if you notice any significant damage or premature wilting, report the issue to us within 24 hours of delivery, providing a photograph of the condition if possible. This helps us resolve matters quickly and fairly.

Freshness Window and Flower Longevity

All Holborn Florist arrangements come with a guaranteed freshness period, typically 5-7 days from delivery when kept in appropriate conditions (cool temperature, clean water, and away from direct sunlight or heat sources). Should your flowers fail to last through this window, despite correct care, we pledge to put things right for you. Our team will assess each case individually to ensure fair resolution for every valued client.

Refunds and Replacements

Your satisfaction is of utmost importance to us. If your flowers are received in poor condition or do not meet our freshness guarantee, you can choose between a full refund or a replacement arrangement, subject to your preference and product availability. Refunds will be processed back to your original payment method. Replacements will be dispatched as soon as possible, aiming for prompt resolution and minimal inconvenience.

How to Make a Complaint

We are dedicated to providing a friendly, professional, and responsive service at all times. If you are dissatisfied for any reason, our complaint process is straightforward:

• Contact Holborn Florist with details of your concern, referencing your order number and providing supporting information or images where possible.
• Our team will acknowledge your complaint within 2 working days.
• An investigation will be undertaken, and we will communicate our findings and resolution within 5 working days of your initial contact.
• If you remain unsatisfied after our proposed resolution, your complaint can be escalated for further review by our management team until an agreeable outcome is reached.

Serving Holborn With Care and Integrity

With years of experience as a trusted local florist, Holborn Florist strives to foster lasting relationships with our community. We stand behind every flower we deliver and support our customers throughout their order experience, from first contact to aftercare support. Your peace of mind and satisfaction remain at the heart of our service philosophy.

Thank you for choosing Holborn Florist. If you have questions about our returns, refund or complaints process, please reach out using your preferred contact method. We value your trust in us, and look forward to serving your floral needs in Holborn now and in the future.