Welcome to Holborn Florist, your premier choice for online flower delivery in Holborn and the surrounding areas. These Terms & Conditions set out the legal framework for your use of our website and services. By placing an order with Holborn Florist, you agree to be bound by these terms. Please read them thoroughly before making a purchase. If you do not accept these terms, you should not use our website or order our products.
These Terms & Conditions apply to all orders placed online with Holborn Florist, whether for delivery in Holborn or in neighbouring areas served by our business. They are intended for consumer customers only and govern any interactions, transactions, and relationship between you and Holborn Florist relating to our online flower delivery services.
Step 1: Product Selection
Browse our range of fresh flowers, bouquets, and arrangements on our website. Product details, images, descriptions, and pricing are provided for each item. Please note that flower varieties and colours may vary depending on seasonal availability.
Step 2: Placing Your Order
Once you have selected your desired product(s), add them to your basket. Proceed to the checkout page where you will be asked to input recipient and delivery details, select delivery date, and provide any additional notes (such as preferred delivery times or card messages).
Step 3: Order Confirmation
After submitting your order, you will receive a confirmation notice on-screen and, if you have supplied one, via email as well. This confirmation acts as an acknowledgment of receipt of your order but does not represent acceptance of your order by Holborn Florist.
Step 4: Contract Formation
Contract acceptance occurs when we dispatch the ordered goods to the specified address. We reserve the right to decline any order prior to dispatch for reasons including, but not limited to, unavailability of products, inability to deliver to the requested address, or suspicion of fraudulent activity.
While we make every effort to deliver products as pictured and described, flowers are a natural and seasonal product. Substitutions may occasionally be necessary due to supply issues, especially for specific flowers or colours. In such cases, we will use flowers of equal or greater value and strive to maintain the overall style and theme of your chosen item. By placing an order, you accept this possibility.
All prices displayed on our website are in British Pounds Sterling and include VAT unless stated otherwise. The displayed price at the time of your order is the price you will be charged.
Payment must be made in full at the time of ordering using one of our accepted payment methods. We accept major credit and debit cards as specified at checkout. Your payment information will be processed securely in accordance with UK laws and relevant industry standards.
Orders are not processed or dispatched until full payment has been received and cleared. If payment is not authorised or is later declined, Holborn Florist reserves the right to cancel the order without notice or liability.
Holborn Florist offers a flower delivery service throughout Holborn and surrounding locations, as specified in our delivery areas. Delivery dates and time windows are selected by you during checkout. We will make every reasonable effort to meet your delivery preferences, but precise delivery times cannot be guaranteed.
If nobody is available to receive the flowers, our delivery driver may:
Once delivery has been made to the stated address or according to your instructions, responsibility for the flowers passes to the recipient. We are not liable for failed deliveries due to inaccurate recipient details or unavailability at the nominated address.
You may cancel or amend your order up to 24 hours before the scheduled delivery time. To do so, please contact our customer service team using the details provided on our website.
If a cancellation or change request is received less than 24 hours before delivery, we cannot guarantee that the order will be cancelled or amended, as products for the order may already be prepared or dispatched. In such cases, refunds are issued at our discretion.
Bespoke orders or large event bookings may be subject to additional cancellation terms, which will be communicated at the time of order confirmation.
If you are not satisfied with the condition of your delivered flowers, please notify us within 24 hours of receipt. We may request photographs to assess the issue. Where products are deemed to be unsatisfactory, we may offer a replacement or refund at our sole discretion.
Perishable items, such as fresh flowers, are exempt from the standard right to cancel under the Consumer Contracts Regulations once delivered, unless there is a defect or error for which Holborn Florist is responsible.
Where your order includes personalised elements (such as notes, card messages, or specific floral requests), you are responsible for ensuring all information provided is accurate and appropriate. Holborn Florist reserves the right to refuse to process content that is unlawful, offensive, or otherwise inappropriate in our reasonable opinion.
By using our service, you warrant that:
You agree not to use our website or flower delivery service for any fraudulent or unlawful purpose.
While we shall always exercise reasonable skill and care when fulfilling your order, to the extent permitted by law, Holborn Florist shall not be liable for:
Our liability in respect of any purchase made via our website is strictly limited to the purchase price of the ordered item(s). Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or any other liability which cannot be excluded or limited under applicable law.
All content displayed on this website – including images, product descriptions, brand names, and trademarks – are the property of Holborn Florist or our licensors. You may not use, reproduce, or distribute any content from this website without our express written permission.
Holborn Florist is committed to respecting your privacy. Your personal information will only be used for fulfilling your orders and providing our flower delivery services. For further details, please refer to our Privacy Policy available on the website.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms, the website, or Holborn Florist’s services shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or revise these Terms & Conditions at any time. Changes will take immediate effect from the point they are published on our website. We recommend you check back regularly to keep informed of updates.
If you have any queries, require further clarification on these Terms & Conditions, or wish to raise a complaint, please reach out to us via the contact methods provided on our website. Our customer care team is here to assist customers throughout Holborn and neighbouring districts.
These Terms & Conditions constitute the entire agreement between you and Holborn Florist concerning your use of our website and flower delivery services. If any provision is found to be unlawful, invalid, or unenforceable, it shall be severed and the remainder shall remain in full force and effect.
Note: These terms apply to all flower delivery customers placing orders online with Holborn Florist in Holborn and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holborn, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holborn.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
